Pricing
Simple, Predictable Pricing
No hourly billing. No surprise invoices. Just flat monthly plans that scale with your team — so you always know exactly what you're paying for.
Starter
$79
per user / month
For small teams getting serious about IT.
- Remote help desk (business hours)
- Proactive monitoring & alerting
- Automated patch management
- Managed antivirus & endpoint protection
- Email & Microsoft 365 support
- Monthly health reporting
Professional
$129
per user / month
Our most popular all-inclusive plan.
- Everything in Starter, plus:
- 24/7 help desk & emergency support
- Advanced cybersecurity (EDR + SOC)
- Cloud backup & disaster recovery
- Network & server management
- Virtual CIO strategy sessions
- Security awareness training
Enterprise
Custom
tailored quote
For complex, multi-site, & regulated organizations.
- Everything in Professional, plus:
- Dedicated account team & vCIO
- Compliance (HIPAA, PCI, SOC 2, CMMC)
- Custom SLAs & priority response
- On-site support & projects
- 24/7 SOC & managed SIEM
- Advanced identity & zero-trust
All plans include onboarding, documentation, and no long-term contracts. Volume discounts available.
Compare Plans
Full Feature Comparison
See exactly what's included in each plan.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Remote Help Desk | Business hrs | 24/7 | 24/7 Priority |
| Proactive Monitoring | |||
| Patch Management | |||
| Endpoint Protection | |||
| Advanced EDR + SOC | |||
| Cloud Backup & DR | |||
| Network & Server Management | |||
| Virtual CIO | Quarterly | Dedicated | |
| Compliance Management | |||
| On-site Support | Add-on | ||
| Custom SLAs |
FAQ
Frequently Asked Questions
Everything you need to know about working with IT Shields.
Critical issues receive a response within 15 minutes, 24/7. Standard requests are typically answered within the hour, and most are resolved on first contact by our US-based help desk.
Yes. Our managed plans are all-inclusive and billed per user per month, so your IT costs are predictable with no surprise hourly invoices.
Absolutely. We support HIPAA, PCI-DSS, SOC 2, CMMC, and other frameworks with the controls, documentation, and reporting needed to stay audit-ready.
We frequently work alongside internal IT teams (co-managed IT), handling monitoring, security, and after-hours coverage so your team can focus on strategic projects.